FREQUENTLY ASKED QUESTIONS
CAN’T FIND WHAT YOU ARE LOOKING FOR? CONTACT US.
You can track your lash doll order with the UPS tracking number sent your email with your order confirmation. If you are unable to track your order for any reason, please contact info@shoplashdoll.com and our team will be happy to assist you.
To contact customer service please email info@shoplashdoll.com or use our contact form on our website and someone from our team will get back with you within 1 business day.
Do NOT pull lashes from the tip.
Do not pull from the tips of the lash as you will risk damaging the lashes or pulling any of the lashes off.
Store your lashes in your Lash Doll box!
Store your lashes in your Lash Doll box to maintain the strip lashes shape and protect them from dirt and dust.
Remove excess lash glue from lashes.
Removing excess adhesive will make it easier for you to apply the lashes next time. With no buildup at the band, you’ll avoid clumps. By not removing any leftover adhesive, you can carry dirt, makeup, and oils back on to your eyes.
Gently Cleanse your lashes
Gently cleanse your lashes with a mild facial cleanser. Gently pat the lashes until their semi-dry. Allow you lashes to completely dry before applying them back to your eyes.